Product Designer
& Strategy Consultant
HUD Office of Inspector General (OIG)
May 29, 2026
UX Design Lead
Drupal, UX Design, Digital Marketing, Business Analysis, Process Refinement
Revamped the landing page to achieve a contemporary and modular appearance, crafting custom cards to highlight reports and press releases. Modified the site's layout to prioritize reports, placing them at the top and adding a search function, as this is a primary action users perform. Enhanced the visibility of the hotline button in the banner to direct users toward a distinct call-to-action, replacing the previous banner-like button. (Created several versions of the button, ranging from a standard stylized button to a full-width banner.)
Substituted the Recommendations Metric Card with a dashboard that offers greater utility to the user. Made the subscription CTA more intuitive to clearly convey what is expected from the user. Revised the footer to align with the newly designed information architecture, incorporating social links and additional details about the agency's mission.
Collaborated with U.S. Dept. of Housing and Urban Development's Office of Inspector General (HUD OIG) communications team to redesign an external-facing, content-heavy website to create a more modern user experience. The updated site provided easier navigation patterns, better search functionaily and experience, as well as an intuitive method for which users could submit complaints of fraud, waste and abuse. Increased site visibility via UX and SEO best principles.
Facilitated 20+ requirements gathering and design sessions with key client stakeholders to determine business goals, uncover user pain points.
Designed 10 key pages for the organization's high traffic areas and commonly used page layouts to increase site engagement and usability. Iterated on wireframes based on client feedback and produced polished mockups for desktop and mobile tailored to client brand guide and vision.
Designed and implemented an archival workflow for 10,000+ pieces of site content, introducing a toggle-based visibility system and automated tagging script to surface relevant content for the majority of users while preserving access to historical records — improving usability without data loss.
Conducted a comprehensive SEO and information architecture audit uncovering critical issues including broken internal linking, over-segmented taxonomy with unused terms, absent metadata , and a non-functional internal search. Developed a remediation roadmap and governance framework to prevent recurrence.
Established Google Analytics reporting infrastructure and connected Google Search Console to baseline site performance, positioning the client to measure SEO and engagement impact post-launch with clear KPIs already in place.
Built a custom Jira macro enabling the team to auto-generate tickets directly from client presentation files, eliminating hours of manual entry per sprint and maintaining alignment between stakeholder-facing user stories and internal project tracking.
