Product Designer
& Strategy Consultant
U.S. Dept of Veterans Affairs (VA)
July 25, 2025
Salesforce UX Designer
UX Design, Salesforce, Omnistudio, Declarative Design
Worked with Loan Office team at the VA to design and prototype a consolidated Contact Card with integrations from multiple external systems. Collaborated cross functionally to benefit product and development teams. Designed wireframes in Figma, built scripts and flex cards in Salesforce OmniStudio using declatrive design.
Leveraged Salesforce and OmniStudio tools to build a 'Contact Card' prototype with 20+ reusable Flex Cards using declarative design to expedite UI development by 65% on average.
Created and showcased high-fidelity flows in Figma to over 30 stakeholders, including development team members and client leadership, aligning teams on business requirements and technical feasibility.
Designed a Contact Card solution consolidating data from multiple disparate systems into a single Salesforce screen via API integration, reducing context switching for VA staff and delivering a reusable component library documented in Confluence with supporting demos for dev, product, and client teams.
Conducted independent UI validation across 4 weeks using browser inspection tools and visual testing when QA bandwidth was constrained by development delays — catching compliance gaps against the Salesforce Lightning Design System before they reached formal testing and saving an estimated 160 hours of QA rework.
Partnered cross-functionally with development and product as the sole UX resource, serving as the connective tissue between technical feasibility and design consistency — including design decision reviews with developers and cross-workstream alignment sessions with peer designers.